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At Brownie Points Software Pty Limited, trading as Brownie Points, we are committed to protecting your privacy and complying with our obligations under applicable law (including, with the General Data Protection Regulation 2016/679 (GDPR)). This Privacy Policy (“Policy”) describes the ways that we will treat personal information collected through the Brownie Points corporate website at, and any other websites, software applications and/or mobile applications that link to this Policy (the “Sites”).

This Policy specifically explains how we collect your personal information on the Sites, how we protect such information and the choices you have concerning use of such information.

By using the Sites and submitting information to Brownie Points, you agree to the processing of your personal information by Brownie Points in accordance with this Policy.

Please remember that this Policy applies only to information collected through the Sites. This Policy does not apply to information collected through the websites we operate for our customers. Our customer websites display their own privacy policies.

It is also important to note that the Sites may contain links to third-party websites. This Policy does not apply to the privacy practices of such third-party websites. We encourage you to review the terms and policies on these websites before providing any personal information to them.
Type of Information Collected.

As used in this policy, personal information is information that identifies you or can be used in combination with other information to identify or contact you and may include your name, address, email address, telephone number, internet protocol address or billing information. Such information may be collected on our Sites when you:

request additional information about our services
download available resources (whitepapers, case studies, etc)
register for or attend a Brownie Points event, webinar or conference
subscribe to one of our blogs
comment on a blog post or in a community forum
navigate the Sites (as described in the Cookie Policy)
visit our offices and register as a visitor

The Use of Information

Some of the ways we use your personal information are as follows:
Brownie Points will use personal information you provide to respond to your inquiries. For example, if you fill out a “Contact Us” form the Site, we will use the information provided to contact you about your interest in our services.

Brownie Points may use information gathered through our use of cookies to understand how our Sites are being used and to measure the effectiveness of our Sites.

Brownie Points may use personal information you provide when registering for or when you attend a conference or event or when accessing our Sites related to a conference or event to:
enable you to attend our event
plan, coordinate and host such events
analyse your interests in and interactions with the event
populate online attendee profiles on event mobile applications and allow you to participate in social forums on these platforms
allow you to access Brownie Points products and solutions
provide certain sponsors a post conference attendee list
Brownie Points may use personal information for marketing purposes. For example, we may use information you provide to send you promotional material about Brownie Points products and services or future events.

Brownie Points may ask you to participate in surveys to understand how our products might be useful to you.
If you visit our offices, you may be required to register as a visitor and provide certain personal information including your name and email address.

Brownie Points may receive information about you from other sources, including from third parties (for example, from professional networking sites, or from third-party lists that we purchase, where legally permitted). We may combine this information with information provided by you which helps us to update and expand our records, identify new customers, and tailor our advertising and marketing communications.

If you are submitting information on behalf of a third party (for example, registering a fellow employee for a webinar or conference), Brownie Points expects that you have received appropriate consent, according to applicable privacy laws, before transferring any personal information to Brownie Points.

Legal Basis for Processing

We only keep and process the personal information where we have a valid legal basis to do so. The legal basis for collecting and using the personal information described above will depend on the information collected and the way in which we use it. The bases which we rely on are as follows:
With your consent: For example, we use names and email addresses for email marketing purposes with your consent, which you can revoke at any time.

To perform a contract with you. For example, when you register to attend one of our events or conferences, we use your information to plan and host the event including sending communications to you about the event in order to perform our contract with you.

Our legitimate interests: For example, when we gather information from your use of our Sites we do so based on our legitimate interest in improving our services and website.

Where we have a legal obligation: For example, we may disclose your personal information if we believe in good faith that we are required to do so to comply with an applicable law, a subpoena, a search warrant, a court or regulatory order or other valid legal process or lawful requests by public authorities.

If you have questions or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided below.

The Use of Cookies

We use cookies on our Sites in order to provide you with the best possible user experience. Most web browsers are automatically set to accept cookies; however, you do not have to accept cookies to use the Sites although this may impair the functionality of the Sites.

Disclosure of Information to Third Parties

Brownie Points will share personal information with third parties to the extent required to fulfill the purposes set forth herein, including to contracted service providers so that they may provide certain services on our behalf (for example, credit card processing services, or an event management portal).

We may provide third parties information about you that does not allow you to be identified or contacted, including where such information is combined with similar information of other users of our Sites. For example, we might inform third parties regarding the number of unique users who visit our Sites, the demographic breakdown of our community users of our Sites or the activities that visitors to our Sites engage in while on our Sites. The third parties to which we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties. We may also disclose your information (including personal information) if we believe in good faith that we are required to do so in order to comply with an applicable law, a subpoena, a search warrant, a court or regulatory order or other valid legal process or lawful requests by public authorities, including to meet national security or law enforcement requirements.

Except as otherwise set forth in this Policy, we do not and will not sell, trade or rent your personal information to third parties.

Rights to your Information

You may exercise the following rights in relation to the personal information that we hold about you:
Inspection and access: You can request a summary and/or a copy of any personal information we hold about you.

Correction/addition/removal: Where you believe your information is inaccurate or incomplete, you are entitled to request us to correct, amend or delete it
Portability: You may request that we send you any personal information that you have provided to us or ask that we send this information to a third party.
Objection: You may object to us using your personal information where we use it based on our legitimate interests to do so.
Restriction: You may request that we restrict the processing of your personal information where you believe it is inaccurate, our processing is unlawful, you believe we no longer need the information or if you have objected to our use of it.
Withdraw Consent: In circumstances where we are relying on your consent to process your personal information, you may withdraw such consent by contacting us as indicated below.

Further, every marketing email from Brownie Points contains instructions on how to opt out of receiving further marketing emails from us. If you wish to unsubscribe, follow the instructions in the email. Please contact us if you have any problems using this opt out mechanism.

You can exercise any of your rights above by using the Contact Us. We undertake that promptly after receiving your request (subject to any statutory time periods), all personal information stored in databases we actively use and other readily searchable media will be updated, corrected, changed, deleted or confirmed to you, as appropriate, as soon as reasonably practicable and in accordance with applicable law of Victoria, Australia.

We maintain strict data security systems that ensure specific information will not be made available to any unauthorised person and in order to protect information from loss, misuse and unauthorized access, disclosure, alteration or destruction. Our employees are made aware of and are accountable for compliance with our privacy policy. Any information collected by us is stored on our Web server or databases but is not publicly accessible from our Site or otherwise. When applicable, we use a multi-level, password protected security system to control access to information stored about users. We also maintain strict physical security of our properties and facilities and only provide access to authorised personnel.

Retention of Personal Information

Except as otherwise permitted or required by applicable law or regulatory requirements, Brownie Points will only retain your personal information for as long as it is necessary to fulfill the purposes for which the personal information was collected. After such time, personal information will be securely destroyed or obfuscated so that it cannot be associated with or tracked back to you.

Employee and Contractor Access to Information

Brownie Points is committed to ensuring that our client data is fully protected while in our care. To ensure that our employees and contractors are suitable, we carry out police checks and take up references before anyone is allowed access to data.

Laptops are mandated for business use only, and not for private use.

Changes to the Privacy Policy

Brownie Points reserves the right to change this Policy. If we decide to make changes, we will post the updated policy on our Sites so you are always aware of what information we collect, how we use it, and the circumstances, if any, we disclose it. If at any point we decide to use personal information in a manner significantly different from that stated in this Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your personal information in the new manner.

Concerns and Comments

You may email us at with any further questions or concerns regarding this Policy, if you wish to exercise your data protection rights.