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The gold mine of discretionary effort

By October 8, 2019 May 6th, 2020 No Comments

Discretionary effort is classed as the level of effort an employee is willing to give above what is expected for their role.

This means that since discretionary effort is above and beyond what is expected, paid for or planned for, there will be no punishment if it is not delivered.

Unfortunately, in many organisations today managers are willing to accept what is expected, rather than tapping into the gold mine of discretionary effort and the proven benefits that this can deliver to the business.

Discretionary effort is like loose change in your employee’s pockets. Managements role is to get them to spend it willingly every day.

The only way a business can capture discretionary effort is through positive reinforcement. If done correctly, the loose change in the pocket gets refilled every day.

Positive reinforcement is proven to be the most effective way to manage employees to maximise effort given freely.

Successful positive reinforcement is any result that follows a behaviour which increases the frequency of that behaviour in the future.

Our vision is to inspire people to deliver their very best every day and excel through meaningful positive reinforcement and recognition.

Staff who receive positive feedback and recognition are proven to be more productive and are more likely to give discretionary effort as a result of their emotional commitment to their employer and higher levels of engagement.

Increasing employee engagement is the key to improving business metrics such as productivity, customer or guest experience, staff retention and profitability.

We help our clients create culture where employees love to work, learn, connect and succeed.

Your people drive your business. At Brownie Points we know what drives your people.

To learn more, call us today on +61 (3) 9909 7411 or email us at for a no obligation discussion.

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