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Forgotten Heroes

By December 2, 2011 May 6th, 2020 No Comments

The subject of staff commissions and bonuses can be a sensitive topic of conversation in any organisation.

Most companies pay their sales staff a commission based on performance. After all, these frontline staff are often seen as the lifeblood of a company.

But what about your forgotten heroes working behind the scenes? They too play a critical role, and motivating and engaging these staff members is just as important if you are looking to improve your business.

Staff in back office or back of house departments such as  administration, finance, logistics, warehousing, technical support, human resources, marketing, customer service, reception and production are often overlooked when it comes to recognition for their excellent efforts and behaviours. It is proven that inspired and motivated staff can make a major difference to your bottom line, so their efforts need to be recognised, especially when their behaviour goes above and beyond what they are expected and required to do.

Implementing a reward and recognition program can help to ensure that all members of staff are rewarded for positive behaviour. This in turn can significantly improve the areas of your business that were previously overlooked. Recognising and rewarding exceptional behaviour of staff members who exceed corporate values and KPIs can have a tremendous positive impact on your bottom line. And don’t forget teams. A team incentive can also have a major impact on business performance and staff motivation.

A reward program have to cost the earth.  A well planned and implemented reward program will deliver a significant return on your investment.

The Brownie Points team are experienced in helping organisations deliver effective reward and recognition solutions. To discuss what we can do for you, call the team today on 03 9909 7411 or email us at

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