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Discretionary effort is key

By February 19, 2020 May 6th, 2020 No Comments

In recent surveys around 40% of employees admitted that they could significantly increase their work effectiveness. Many do what is required and hold back on extra effort.

Imagine what your business would be like if you could tap into their full potential.

The question a manager should ask is “how do I motivate my team to do their best” because “they want to.” To get the best out of your team you need to understand discretionary effort.

Discretionary effort is the level of effort staff could give if they wanted to, but which is beyond what is required in their role. This is the “mother-load” for improving productivity and performance.

Discretionary effort is what is possible, but unfortunately too many managers settle for what is expected and then wonder why they are not hitting their targets.

The only way a business can top-in to discretionary effort is through the effective use of positive reinforcement. Positive reinforcement given in a timely, sincere and personal manner is proven to make staff feel valued and appreciated, and much more likely to donate discretionary effort.

If you would like to know how Brownie Points is working with thought leading organisations to drive discretionary effort, give us a call today on +61 (0)3 9909 7411 or email us at


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