We are what we repeatedly do.
If you want the people you manage to show up on time, have a great attitude, show passion in their work and approach problems eagerly and pitch in when needed, YOU must show up on time, have a terrific attitude, show passion and enthusiastically address problems, and pitch in.
When managers succeed at synchronising the company’s performance and productivity expectations with those of the people who report to them, both systems and people fit together perfectly.
The key is to synchronise those expectations and appreciation and positive feedback is the best way to achieve this.
We are what we repeatedly do. Excellence, therefore, is not an act but a habit.